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Terms and Conditions
SHIPPING POLICIES
    • All stocked items ship within 48 business hours from the time your order was placed. Please allow 5 to 7 business days for delivery. Please note, lights have a 10 day lead time and gliders have a 8 week lead time as specified in their product descriptions.
    • All shipments are shipped via FedEx and/or USPS unless otherwise specified. 
    • All orders (excluding furniture) will be shipped for a flat rate of $5. All furniture, including gliders, will ship for a flat rate of $99.
    • If you would like to expedite your shipping, please email tracking@oilostudio.com or call 1.888.948.OILO (6456). 

You can track your shipment 2 different ways:

    1. Go to www.fedex.com for FedEx shipments and/or www.usps.com for USPS shipments and enter your tracking number. Please note, it may take 24 hours after shipment for your order to appear in the tracking system.
    2. To reach a FedEx representative please call 1.800.GoFedEx (1-800-463-3339). To reach a USPS representative please call 1-800-ASK-USPS (1-800-275-8777)

TAXES
Sales tax is automatically calculated prior to payment.

PAYMENTS
We gladly accept Visa, Master Card and American Express.

RETURNS & EXCHANGES
We take great pride in the quality of our merchandise. If for any reason you are not happy with your purchase, you may return the item(s) within 30 days of receiving the order for a full refund of the merchandise cost. After 30 days, we will replace or refund your purchase against manufacturer's defects ONLY. Please note that we cannot accept returns on final-sale merchandise, monogrammed/personalized items or on items damaged through normal wear and tear. We regret that we do not give price adjustments on previously purchased items.

BACKORDERS
In some cases, we may need to postpone shipping if a product is not immediately available. We will ship backordered items as soon as they are back in stock. In the event of a delay, we will notify you by mail or email. 

SECURITY
Your online security is very important to us. When our products become available for purchase on our website all internet transactions and account information will be secured by VeriSign (SSL) for your protection. This level of protection is among the highest available.