Question 1

How to track my order?

Accepted Answer

Please use the Order Tracking section of this chat, right below "Chat Now". Enter your email and 5-digit tracking number for details. If that doesn't work, log in to https://account.oilostudi﻿o.com to check your order status and track your shipment. If you still have further questions, please email us: service@oilostudio.com

Question 2

I never got my order, what to do?

Accepted Answer

Please log in to your account at https://account.oilostudio.com to review the shipping and delivery status of your order. If you believe there is an issue or need further assistance, please contact us at service@oilostudio.com, and we will be happy to assist you with a resolution.

Question 3

How quickly will my order ship?

Accepted Answer

All in-stock Nursery Bedding items ship within 48 business hours. If the item is no longer in stock, you will be notified within 24 business hours.Custom Gliders are not stocked and are made per order as noted in the product descriptions. *Updated 3/30/25Quick Ship Gliders have variable ship times based on the product. Please check the specific items' product page for up-to-date shipping times. *Updated 3/30/25

Question 4

Do you ship internationally?

Accepted Answer

All in-stock Nursery Bedding items do ship internationally.We have a collection of the best-selling Flynn Gliding Swivel Nursery Recliners arriving in the UK & Europe for in-home delivery in June 2025. This Home Delivery will cost $299 USD. Our service delivers your item(s) directly to your home. $372 USD – VAT (Value Added Tax/Import tax) will be charged during the order process; no additional tax will be applied at the time of delivery. Currently we can ship to Canada, Belgium, Denmark, Finland, France, Germany, Italy, Netherlands, Poland, Spain, Sweden and the UK

Question 5

Do you sell fabric by the yard?

Accepted Answer

If available, we will sell fabric by the yard. Because of constant fluctuations in yardage, we do not sell fabric on our website, but you are welcome to email us at service@oilostudio.com to see if we have any available.

Question 6

What chair is best suited for tall owners?

Accepted Answer

Our popular Drew Recliner has an extra high back chair, sitting at 30"w x 35"d x 40" tall, it gives tall customers complete head support that’s a head above the average recliner. The Harlow Recliner with classic contoured arm, has similar measurements to the Drew, sitting at 30"w x 36"d x 39" tall.With classic rounded arms, our Orly Recliner has the highest back at 37"w x 36"d x 42” tall, and perfect arm height, which means you can completely relax in our extra comfortable, supported, most plush chair.

Question 7

What is the difference between the Flynn and Nola?

Accepted Answer

While both chairs feature our signature swivel and gliding motion, the Flynn is a recliner, and the Nola does not recline.The chairs look similar, featuring plush cushions with an elegant flange, but the Nola glider has removable cushions with the pillow made from a luxurious down alternative, while the Flynn cushions are attached and filled with a non-absorbent, mildew-resistant, lofty polyester fiber.The Flynn is also slightly larger at approx 30”w x 36”d x 39”h, while the Nola is approx 30”w x 34”d x 37”h.

Question 8

The power has stopped working on my chair, what do I do?

Accepted Answer

When power is interrupted, the connections are typically the issue as sometimes they wiggle loose yet looked plugged in. The first thing is to triple check the connections with your hand to make sure the cord is in tight. It may look tight, but it may not be all the way in.  There are different connection spots under the chair.PLEASE UNPLUG AND RECONNECT EACH CONNECTION. Lay the chair on its side. -not the side with the power switch.      1- Connection from switch to motor.      2- Connection Motor to wall plug.If you are unable to restore power, send an email to service@oilostudio.com along with your order number

Question 9

WHITE GLOVE FURNITURE DELIVERY SERVICE

Accepted Answer

CONTINENTAL USA - WHITE GLOVE DELIVERY ($250): Service provides delivery of your items(s) up two flights of stairs and into the room of your choice. This service includes unpacking and removal of debris. Estimated transit time is 1-3 weeks. *May be longer for the West Coast or more remote areas.Please be aware that it is the customer's responsibility to measure doorways, hallways, staircases, and any other spaces through which the recliner will be moved. Ensure that the chair will fit through these areas and into the designated room before scheduling delivery. Our delivery team will not remove doors, door frames, or any other fixtures to facilitate the delivery, nor will they dismantle or assemble any furniture, including the chair being delivered. Please make sure the path from the delivery vehicle to the desired location is clear of obstacles and hazards. Any additional services or arrangements required to facilitate delivery are the customer's responsibility. By proceeding with the purchase and scheduling the delivery, you acknowledge and agree to these terms and conditions.*If you have any questions or need assistance, please do not hesitate to contact our customer service team at service@oilostudio.com.

Question 10

CURBSIDE FURNITURE DELIVERY SERVICE

Accepted Answer

CONTINENTAL USA - CURBSIDE DELIVERY ($199): Service provides delivery of your item(s) to the curb at the end of your driveway. This service does not include set-up or assembly of items or removal of packing. Estimated transit time is 1-3 weeks.CANADA - CURBSIDE DELIVERY ($199):Service provides delivery of your item(s) to the curb at the end of your driveway. This service does not include set-up or assembly of items or removal of packing. Oilo is not responsible for any customs or duty fees. Duties and additional fees are invoiced at the time of shipping. Cost is an additional $245 USD to clear the item before it ships. *For a more accurate ship date, please email: service@oilostudio.com

Question 11

Can I export a chair on my own?

Accepted Answer

Yes! Send an email to service@oilostudio.com with your order and we can help place the order to be delivered to your exporter with an US address and make sure your order is packaged for exporting. Please read the Terms & Conditions on our website for warranty exclusions when self exporting

Question 12

NON-FURNITURE - RETURN POLICY

Accepted Answer

We take great pride in the quality of our merchandise. If you are not completely satisfied with your purchase, you may return the item(s) within 30 days of receiving your order for a full refund of the merchandise cost. Please note that customers are responsible for return shipping costs. We cannot accept returns on final-sale merchandise, archived collections, sale merchandise, or items damaged due to normal wear and tear. Additionally, we do not offer price adjustments on previously purchased items.Please include your order number inside your return*see our full Terms & Conditions page here.

Question 13

FURNITURE - RETURN, CANCELLATION, AND MODIFICATION POLICY

Accepted Answer

Custom furniture orders are non-returnable. If an item is rejected at delivery due to defects or damage, Oilo may repair or replace it.Our furniture is custom-made to order, especially for you, and may only be canceled or changed within 24 hours of submitting the order. Cancellations after 24 hours incur a $100 fee.Rejecting an item at delivery as a means to cancel incurs a 30% restocking fee plus all shipping costs.Quick Ship furniture is a final sale and cannot be canceled or modified.Clearance, floor samples, open boxes, and photo shoot items are sold as-is and are ineligible for credit returns or exchanges; sales for these items are final as non-warrantied products.Buyer's remorse returns are not accepted.Oilo reserves the right to repair or replace products based on individual damage or defects.Report manufacturer defects or damage upon delivery to service@oilostudio.com within 14 days.For international shipping, email service@oilostudio.com for details. *See full Furniture Terms and Conditions here.

Question 14

FURNITURE WARRANTY COVERAGE

Accepted Answer

Frames for Chairs: 2 years – Oilo ensures the frame and spring support systems are protected against breakage resulting from defects in construction materials and workmanship. The frame itself is covered against breakage due to material defects, with our chairs undergoing testing to support up to 250 pounds. However, the Limited Warranty does not encompass issues arising from expansion, contraction, or the effects of extreme high/low humidity.Cushion Cores & Tailoring: 2 years – This covers seam slippage, buttons, and zipper closures but excludes loss of resilience, loft, or crown. It's important to note that cushion cores used in seat cushions, back pillows, and padding will naturally soften and conform to the user's shape with regular use, which is not considered a manufacturing defect.Motion Mechanics: 2 years – This encompasses recliner, glider, swivel, and sleeper mechanisms, as well as electric motion mechanisms.Fabric & Leather: Not covered – Fabric and leather fall outside the scope of the Limited Warranty. Normal wear and tear or damage from daily use, such as natural fading or deterioration over time, or potential dye transfer from clothing, is not covered.This Oilo Limited Warranty is non-transferrable and applies exclusively to furniture used in a residential (non-commercial) setting. The warranty becomes void if the furniture is utilized in a non-household setting, or if it is misused, handled improperly, reupholstered, or repaired by any entity other than Oilo or its partners. Proper care and usage are imperative for maintaining the coverage provided by this warranty. This warranty is valid only for products purchased on or after January 1, 2022.

Question 15

FURNITURE LIMITED WARRANTY

Accepted Answer

At Oilo, our dedication lies in assisting you to create a personalized sanctuary for you and those around you. We are committed to offering you handcrafted furniture created by skilled artisans, utilizing the finest quality materials. Meticulous attention is given to every aspect of the construction process to guarantee the creation of a high-quality piece.We guarantee that our products are free from defects in both material and workmanship. It is your responsibility to promptly inform us of any visible defects or discrepancies within 14 days of receiving the delivery.However, it's important to note that regular wear and tear or damage resulting from routine use is not covered by our warranty. For instance, natural fading or deterioration of fabrics and leathers over time, potential dye transfer from clothing, and the gradual softening or alteration of cushion cores are considered normal conditions. These conditions do not fall within the scope of manufacturers' defects and are therefore not eligible for coverage under our warranty.This Limited Warranty is provided as an exclusive warranty and remedy, and no other warranties, whether express or implied, including but not limited to merchantability and fitness for a particular purpose, are made, and any such warranties are expressly disclaimed. There are no warranties that extend beyond the description contained in this warranty. To the maximum extent permitted by law, Oilo disclaims all liability for damages based on negligence and strict product liability. This warranty is extended solely to the Purchaser and is non-transferable and non-assignable. It may not be expanded in scope by any representative, salesperson, agent, or other employee of Oilo. This provision is a material term of the warranty, and its violation or breach by the Purchaser or any of the Purchaser's agents or representatives shall void and cancel this warranty for all purposes. Oilo products are not intended for commercial use (e.g., in hotels, restaurants, or any public setting outside a private residential setting), and without limiting any other disclaimers herein, we disclaim all liability for any damages arising from such commercial use. The act of purchasing items online implies the acceptance of this warranty by the Purchaser.

Question 16

WARRANTY DISCLAIMER FOR SELF-EXPORTED ITEMS

Accepted Answer

For customers who choose to self-export their chair outside of Oilo's designated serviceable areas, the standard warranty does not apply. Oilo will ensure the item is appropriately packaged for transport when informed of an international order. However, once the chair has been shipped beyond our designated delivery regions, all warranties become void, and the purchaser assumes full responsibility for any damage, defects, or service needs.We are unable to provide repairs, replacements, or warranty support for products located outside our serviceable regions. By completing the purchase, the customer acknowledges and agrees to these terms.If you have questions or need guidance on packaging, please inform us at the time of order. Standard cancellation terms apply, and undeliverable orders returned to Oilo will be refunded minus shipping costs and a 30% restocking fee.

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