Oilo, LLC reserves the right to update or modify these Terms and Conditions at any time without prior notice. Those changes will go into effect on the last updated date shown in the revised terms and conditions. By continuing to use the website, you are agreeing to the revised terms and conditions.  

1. Oilo, LLC reserves the right to update or modify these Terms and Conditions at any time without prior notice. Those changes will go into effect on the last updated date shown in the revised terms and conditions. By continuing to use the website, you are agreeing to the revised terms and conditions.
2. If you would like to expedite your shipping, please email service@oilostudio.com
3. Oilo is not responsible for any custom or duty fees. Duties and additional fees are paid to a third-party broker and range from $250-$500 CDA.
4. For international shipping questions, please email service@oilostudio.com for details.

TAXES

We take great pride in the quality of our merchandise. If you are not completely satisfied with your purchase, you may return the item(s) within 30 days of receiving your order for a full refund of the merchandise cost. Please note that customers are responsible for return shipping costs. We cannot accept returns on final-sale merchandise, archived collections sale merchandise, or items damaged due to normal wear and tear. Additionally, we do not offer price adjustments on previously purchased items.

Orders for custom chairs may be modified or canceled within 24 hours of placement at no charge. After 24 hours, a $100 cancellation fee will apply. Additionally, because fabric is cut and production begins 48 hours after an order is placed, any cancellations requested after that point will also incur a $50 handling fee. Both fees will be deducted from the refund.
Chairs that are refused at the time of delivery and deemed canceled will be returned to our facility and refunded minus a 30% restocking fee plus any return shipping costs incurred. Please note: Address changes requested while the order is in transit may result in rerouting fees charged by the carrier. See full furniture terms and conditions here.